privacy policy

We are committed to protecting our customers and the information that is provided by them. Under the EU's General Data Protection Regulation (GDPR), there are a number of rules that The Crafterie must follow in order to collect, handle and store your personal information.

Your Information

In order to fulfil your requests, The Crafterie must gather certain details about you. The information collected is used only to complete your requests and is made up of details that are provided by you voluntarily. The Crafterie will use this data to make your experience as easy and as pleasant as possible; to process orders and inform you of any delays or problems.

Under the EU's GDPR, you are entitled to access any data we hold on you. Contact us to request this information and we will be happy to provide this free of charge. Provided your data is no longer relevant to purpose, you also have the right for your data to be erased and for 3rd parties to stop processing it.

All data is stored securely and access to information will only be permitted to authorised personnel who have an agreement to adhere to our privacy policy.

Your Payment Security

The Crafterie website uses the highest level of security possible. We use Stripe, Paypal and i-Zettle to process payments. These payment processors are GDPR and Level 1 PCI compliant and utilise a secure sockets layer (SSL) with 128-bit encryption. You can be confident that your credit card details will remain safe and secure. If you would like further details about how they use and store your data, please follow these links; Stripe, Paypal, i-Zettle.


Occasionally, your contact information may be used to inform you of any product launches, exclusive offers or promotions. We use MailChimp for our email marketing. MailChimp are fully GDPR compliant as described in their Privacy Policy. The option to opt out of receiving such correspondence will always be available. You can choose to update your subscription preferences or unsubscribe at any time from the footer of any of our marketing emails. Alternatively, contact us so that we can do this for you.

The Crafterie will never add you to our mailing list without your express permission and will always require a double opt-in via email to verify this.

The Crafterie  will never share your personal information with any third parties, except when it is necessary to provide The Crafterie’s service, such as our payment processor or our email marketing service provider. We will not use this data for any other purpose unless permission is given by the person who provided the details. We may however share your details if it is legally required for us to do so or to prevent fraud and abuse or to protect The Crafterie's legal rights.

Cookies and Browser Tracking

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Cookies may be used to monitor browsing and buying habits on The Crafterie website. These cookies do not collect personal information. This browser tracking information may be shared with third parties in order to continue to improve the website’s functionality to meet the needs of our customers.

You can set your web browser to not accept cookies if you would like.

Other Websites

The above privacy terms cover The Crafterie website and its content exclusively. Once you have left The Crafterie website via a link we may have published, you are no longer covered by these terms.

Contact Us

Please contact us if you have any questions about our privacy policy or the information we hold about you.
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