q: how long will my order take to arrive?
a: we aim to pack and send your order off within 2 working days, though it is usually sooner than this. standard delivery is second class mail and this service takes around 2-3 working days. so, you can expect your goodies to arrive up to 5 days after you order.
q: do you offer discounts for bulk orders?
a: we are happy to help with larger orders by giving a discount and/or free postage. if you have something in mind, please get in touch and we can talk about your needs and what we can do to help.
q: what is your returns policy?
a: of course, we want every customer to be happy with what they buy from us. nay, elated. so, if you are not, then please do let us know and we can sort out either a replacement or refund.
all returns must be notified within 7 days of receipt and must be unused and in original packaging (unless the product is faulty).
q: can i come and shop in person?
a: we don't have an actual bricks and mortar shop, but you are more than welcome to come to our little workshop and have a look at what we have to offer. if you would like to do this, send us an email and we can arrange a mutually convenient time. we'll also make sure there's some tea and cake around too!